Delivery is within 1-2 business days after payment. (Excluding weekends)
Exchanges and refunds are possible within 1 week of receipt.
(However, in the case of an exchange or refund due to a simple change of mind, the buyer bears the round-trip shipping cost.)
It is not a defect that the glasses are not level.
You should see a fitting that suits your face shape at your nearest optician.
Exchanges and refunds are only possible at the place of purchase.